Cleeve Lodge staff bring with them a wealth of experience, with every new employee defined by their warmth, kindness, fun and energy.
Newcomers are asked to work a trial day so the home can gather feedback from staff and residents alike. Our carers are invaluable and as such, we seek to oversee a low staff turnover.
We pride ourselves on warm, friendly and approachable staff. We do not wear uniforms as we feel it creates a more relaxed and homely atmosphere.
CQC Report 2019 - Peoples experience of using this service:
There was an extremely warm and homely atmosphere where people lived full and meaningful lives, supported by staff who were exceptionally kind and caring. Feedback about the compassionate approach of staff was overwhelmingly positive. People were treated with dignity and respect in a way that truly values them as individuals. Staff continually looked for new ways to enhance peoples lives. The management and staff were always prepared to go the extra mile to ensure people received excellent, high quality care.
Training and Qualifications
Every member of the team has an enhanced DBS check completed before they are given a start date.
They all receive extensive training, with refresher sessions available to all those already in situ.
The level of care provided is overseen by senior staff and management, while the in-house administrator, bookkeeper, maintenance and domestic staff ensure the home is maintained to the highest standard.
Penny Luckett is the Registered Manager and has been here for over 25 years.
All of our care staff build meaningful and trusting relationships with our residents. The care staff are required to complete the Care Certificate within 3 months of employment and all staff have relevant training. Some of our staff have gained Diplomas while all are trained in the Health and Social care.
We are always looking for friendly, enthusiastic and innovative people to join our team, please call or email us for further information.
CQC Report 2019
"Staff were continually looking for new experiences and opportunities for people to enjoy. They went to exceptional lengths to ensure people were able to persue their ambitions.”
Staff were committed to providing an exceptional service and did so with kindness and compassion.
Feedback about staff was excellent. Comments included, 'very caring. The staff really know the residents and will do anything for them. They will always go the extra mile to achieve what the resident wants' and 'staff really are wonderful, they are so very caring. We get the same staff and they are all lovely'.