Tailored to your personal needs
We endeavour to provide excellent standards of care and are aware that people coming to Cleeve Lodge are entering a different phase of their life. Each staff member of Cleeve Lodge is aware of the care that each particular resident wishes to receive. In order to achieve this we have in-depth and ongoing conversations with residents and relatives to ensure we all know residents particular requests, especially near the end of their life.
Cleeve Lodge was awarded the Gold Standards Framework Care Homes Accreditation Award at COMMENDATION status for care provided for people in their final years of life.
Wishes are always respected
We all understand that this is a very sad and difficult time. All family members are talked to about their relative’s wishes and are guided through what to expect.
When one of our residents dies, the whole team is affected as everyone is regarded as family.
CQC Report 2019
The GSF was deeply embedded throughout the service and staff committed to ensuring people received campassionate, dignified and pain free end of life care. Staff went to great lengths to achieve this. The GP told us, 'Cleeve Lodge do all they can to avoid hospital admission where possible, if that is the persons wishes'. Health care professipnals were extremely complimentary about the care given at the end of peoples lives.
We saw many letter of thanks from relatives of people who had received support at the end of their lives. The service went to exceptional lengths to support people, relatives and staff through the grieving process